Support
Providing services and resources to support your IT
Kavanagh's support services provide a comprehensive and flexible range of options that can be configured to make sure a client's infrastructure gets the expert attention needed. In addition to standard front-line, 24 x 7 hardware and software services, Kavanagh is able to put together customised support solutions for any business situation.
We offer:
- Multi-Vendor Hardware and Software Maintenance
Kavanagh provides reactive hardware and software maintenance for multi-vendor hardware and software. Support calls are logged through Kavanagh's 24 x 7 Support Desk, or the web based IRIS system. Technical experts then provide assistance, based on their unique knowledge of the installation.
Hardware and software maintenance from Kavanagh includes:- Support for multi-vendor hardware and software
- Service Level Management
- Contract co-termination
- Access to IRIS for call logging, tracking and contract management
- Incident Based Support Plans
The Incident Based Support Plan provides a flexible and cost-effective means of receiving additional technical assistance from Kavanagh that isn't covered under the standard agreement as and when it is required. It can be used for consultative telephone support, on-site system support and ad-hoc consultancy. - Proactive Services
Kavanagh's proactive services are designed to proactively monitor, manage and support IT environments. Kavanagh works with clients to design proactive plans around a variety of areas including patch management and implementation, network discovery and documentation, performance reporting and tuning and licence audit and reconciliation.
Kavanagh's expertise:
Kavanagh's support team is dedicated to providing the highest levels of service. Our clients agree that this is achieved by:- A team dedicated to support
- The backing of key partners
- Taking full ownership
- Simplifying administration and management
IRIS – The Incident Request Information System
IRIS is Kavanagh's web-based tool that enables clients to simplify the management of their support services. All their support calls can be logged by the IRIS system and are monitored by our support desk. In addition, support agreements can be viewed online.Next steps
- Contact Kavanagh to discuss your support requirements
- Find out more about our proactive services
Endorsed by City Index
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"Kavanagh has delivered an exceptional level of support service. The support team has simplified the administration of our contacts and has been available when needed." |
Confident Recovery of your IT
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This workshop will explore processes that should be followed to ensure that services can be recovered within the timeframes required by the business. |
