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Home > Case Studies > Southbank Centre

Southbank Centre

High performance infrastructure drives higher quality of service at Southbank Centre.

Industry:
Leisure

Overview:
Kavanagh’s solution, based on HP technology, improves ticketing and delivers a richer, more rewarding experience for customers.

The Royal Festival Hall stands at the heart of the Southbank Centre complex in London. Opened in 1951, as part of the Festival of Britain, this Grade I listed building is one of the world’s leading performance venues. The Royal Festival Hall was closed in 2005 for extensive refurbishment. With the re-opening in June 2007, the transformation has restored it to its original modernist glory, while significantly upgrading the acoustics and facilities.

Business Challenge:

• Implement a new ticketing and CRM system in a limited time, over a peak holiday season
• Ensure scalability to cope with peak demands
• Support 24/7 operation, 365 days a year
• Implement a cost-effective storage solution which provides performance, resilience and scalability

Download the Southbank Centre Case Study PDF (703kb)