Service Management
Maximise the effectiveness and efficiency of your IT resources with Kavanagh's proven IT Service Management solutions
Implementing best practice ITIL processes is a tried and tested method for improving service, quality and reliability. ITIL techniques help organisations to better align IT with the needs of the business. However, while ITIL and industry standards may provide a roadmap for Service Management, each organisation will be faced with the unique challenges inherited as companies have evolved to meet the needs of the business and its customers.
Kavanagh's approach is to take a pragmatic view whereby our consultants will offer a range of options from small to larger more strategic changes. We believe the future focus will be on the innovative activities that IT can provide to the business. This will start to generate the real 'value' that businesses demand. IT can contribute in terms of new services, new markets and react more quickly to business changes resulting in bottom line results and increased shareholder value.
In order to make this transition to innovation, the day-to-day maintenance of IT is where Service Management can have the most immediate impact. By optimising and automating what were once seen as activities too complex and bespoke for tools and processes to handle, a Service Management approach provides focus on the perspective of the business and not just IT.
Kavanagh's services
By adapting best practice principles for IT Service Management to the needs of your business, the following Kavanagh services can help you implement the changes that deliver the greatest benefits quickly.Capacity Management – The objective of Capacity Management is the continuing provision of consistent, acceptable service levels, at a known and managed cost. Kavanagh uses tried and tested tools to define, plan and implement Capacity Management according to ITIL principles.
End User Management – The only way to accurately and reliably measure the quality of service, as experienced by end users, is to measure the end to end availability and performance of services and applications. Kavanagh provides a range of services and solutions for planning, implementing, monitoring and reporting on service levels based on the end user experience.
Discovery and Mapping – In order to understand the relationships between IT assets (e.g. servers, desktops and network devices) and the applications and services used by the IT users, Kavanagh provides an enterprise scale discovery and application mapping solution utilising a configuration management database. This enables organisations to more accurately assess the business impact and risk in making changes to the IT infrastructure.
Risk Programme Management – Kavanagh takes a risk-based approach to implementing an ITIL programme. Understanding IT services in terms of risk allows you to prioritise your Service Management initiatives and better align investment with business value.
Next steps – Service Management Review
By undertaking a Service Management Review based on the ITIL version 2 and version 3 best practices, Kavanagh consultants will be able to advise and recommend a range of options for improvements and changes. First we understand more about your business and your IT and then we apply our experience in Enterprise and Service Management to recommend and discuss options to take further.If you would like to discuss our Service Management Review please contact us today on 01344 407977 or email Kavanagh
Solution Brief
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IT Service Management solutions for the data centre |
Confident Recovery of IT
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This workshop will explore processes that should be followed to ensure that services can be recovered within the timeframes required by the business, and how these fit within a Business Continuity framework. |
Service Management Review
By undertaking a Service Management Review, Kavanagh consultants will be able to advise and recommend a range of options for improvements and changes.
