Service Management
Kavanagh provides IT Service Management (ITSM) solutions that enable IT to demonstrate value to the business. The IT Infrastructure Library (ITIL) set of best practices for IT Service Management underpins all of our solutions.
HP Software Solutions to improve and automate IT Processes include:
- HP Software Service Desk to provide an ITIL based Service Desk
- HP Software Asset Center for inventory, optimising usage and managing the cost-depreciation of software and hardware assets
- HP Software Configuration Manager for automating patch and software deployments
HP Software Solutions is a suite of products, where each product can operate independently to meet a particular requirement. Each product has open interfaces for links to other non-Software products.
The strength of HP Software is that when multiple Software products are combined, the 'out of the box' integration delivers two-way communication and data-sharing. The benefit of this integration is it improves levels of automation and reduces manual tasks.
Kavanagh has ten years experience implementing ITSM solutions based on HP Software and is a certified HP Software Implementation Partner, an accredited HP Services Integrator (SVI) Support Partner and a member of the itSMF.
Kavanagh's demonstration facilities are available for our customers to come and see HP Software in action. If you would like a demo, please email Kavanagh.
