Proactive Services
Improve the operational effectiveness of your IT
Kavanagh's Proactive Support Services are designed to help clients get more from their IT investment and improve the stability, availability and operational effectiveness of their IT environment.
Kavanagh's multivendor proactive support services cover a number of infrastructure elements including storage, SANs, data management, HP-UX and Windows and Citrix environments. Proactive support activities include audits, release planning, availability checkups, remote administration, consultancy and patch updates.
Benefits of Kavanagh Proactive Services
With increased reliability in technology and comprehensive break fix support contracts, many people question the need for proactive support services. However a Gartner report established that only 20% of unplanned downtime was caused by hardware failures and 80% were caused by 'People and Processes'. Break-fix support addresses the 20% whereas Proactive Services address the 80%.Kavanagh's Proactive Support Services:
- Solve problems before they occur
- Offer long term system reliability
- Reduce downtime
- Enhance your in-house IT team
- Reduce business risk
- Increase the operational effectiveness of your IT
Kavanagh expertise
Kavanagh's customer support organisation has extensive experience in helping enterprises of all sizes keep their open, multivendor technology up-and-running. The variety of infrastructure technology we provide enables us to understand your entire environment and ensures the highest quality, unified, reactive support for your business.This knowledge and understanding has helped us to develop a range of Proactive Services designed to improve the operational effectiveness of your IT and to anticipate system issues and potential downtime events before they happen.
Next steps
Find out how Kavanagh's Proactive Services can help your business:Find out more
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If you would like to know more about Kavanagh's proactive and reactive support services, request a call from an Account Support Manager. |
Customer Reference
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"Kavanagh has delivered an exceptional level of support service. The support team has simplified the administration of our contacts and has been available when needed." |
Kavanagh Services
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