Events
Infrastructure Management is not enough
09:30 - Arrive & Coffee (08.30 for London workshops with breakfast instead of lunch)
10:00 - Presentations & Demonstration
12:00 - Lunch
Monitoring infrastructure system and network activity is an important step towards aligning business and IT—but it’s not enough. Even with infrastructure monitoring in place, IT teams are still not alerted to 40% of the problems reported by end users (IDC, October 2007). And, when they are alerted, they may be unable to prioritise effectively based on impact to the business.
HP’s End User Management (EUM) allows you to emulate end users and detect problems before users do, as well as capture screen-by-screen what the real user was doing, including any error messages the user saw when a problem occurred. Application specialists can then triage and resolve problems quickly, reducing mean time to repair (MTTR) .
With HP’s End User Management, you can:
- Reduce IT costs by reducing the number and duration of outages, false alarms, and number of calls into the help desk
- Integrate tops-down and bottoms-up approaches to show the impact of infrastructure and applications on business
- Improve collaboration across silo’ed teams responsible for applications running in distributed SOA, Web services, J2EE, .NET, and other enterprise environments
- Report more accurately on service levels
End User Management is part of HP’s Business Availability Center Solution, which is a suite of applications that works with your existing event-based infrastructure management systems. You have the flexibility to start with HP End User Management to demonstrate quick time-to-value and then later expand your deployment.
Find out how End User Management can help your organisation and see a demo by attending one of our workshops hosted by Kavanagh at our offices in Bracknell, London and Wilmslow.
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