Events
Business Service Management - principles, approaches and a demonstration of how it works
09:30 - Arrive & Coffee (08.30 for London workshops with breakfast instead of lunch)
10:00 - Presentations & Demonstrations
12:00 - Lunch
Many organisations have implemented some form of infrastructure monitoring whether this is simple up/down monitoring of devices on the network or using the most comprehensive event management systems. For most systems administrators and technical staff these systems can provide a valuable source of information to help highlight and resolve problems with the IT infrastructure.
However, without an understanding of the business relevance of the IT infrastructure it is not possible to recognise what is important and less still, to be able to prioritise what should be fixed first.
Business Service Management (BSM) adds the business relevance to managing IT that does not occur with infrastructure management.
In practice then, what does BSM look like? Kavanagh would like to invite you to a workshop that explains the concepts behind BSM, a practical approach to delivering this and shows you a demonstration of a live BSM solution in action.
Find out how Business Service Management can help your organisation by attending one of our workshops hosted by Kavanagh at our offices in Bracknell, London and Wilmslow.
|
||
|
||
