Daimler Financial Services
Increasing the business value of IT at Daimler Financial Services with Kavanagh’s IT Maturity Methodology
Industry:
Manufacturing
Overview:
Daimler Financial Services (DFS) is getting better value from its IT organisation (DCSIT) and improving responsiveness to business demands, with help from Kavanagh’s consultants and their highly effective IT Maturity service.
With an annual contract volume of €58 billion in vehicle finance and leasing, the performance of DFS is crucial to the success of the Daimler Group. DFS employs 6,700 people in more than 40countries, making it a leading contender in vehicle financial services and its operations are totally dependant on efficient and reliable IT.
When Graham Venables took on the role of General Manager, Service Management at DCSIT, he felt it was vital to understand and measure the performance of his organisation in terms of the quality of service it delivered back to DFS, and the efficiency of its processes. Kavanagh was already a trusted provider of services to DCSIT and also had a well established reputation in IT process improvement, so Graham asked Kavanagh’s consultants for assistance in meeting his objectives.
Business Challenge:
- Assess the performance of the IT services organisation
- Provide measurable targets for service performance
- Create an actionable plan for performance improvement
Download the Daimler Financial Services PDF (523kb)
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