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Course details

HP Software – ServiceCenter 6.x Software Essentials

Course code

HE421S

Course duration

5 days

Overview

This 5-day course provides students with the skills needed to effectively use and manage the HP ServiceCenter 6.2 Software product. This administrator level course focuses on implementing and configuring ServiceCenter to match the processes, policies, and procedures of the student's environment. This course is 50 percent lecture and 50 percent hands-on.

Audience

• Administrators, developers, web developers and managers who are managing the ServiceCenter 6.x product
• Consultants, system architects, integrators and planners who help their customers with ServiceCenter 6.x implementations
• Personnel who provide pre-sales and post-sales support for ServiceCenter 6.x

Prerequisites

• HP Software ServiceCenter 6.x Introduction Self-Paced Web Based Training.

Key topics

Upon completing this course you will be able to:

• Manage ServiceCenter and ServiceCenter users using administrative tools
• Use interaction, configuration item, operator, environments, profile, role and contact objects
• Use and administer the interfaces of ServiceCenter
• Configure the ServiceCenter technical environment

 

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