News   |   Contact Us   |   Client Login

Course details

ITIL – Foundation Certificate in IT Service Management v3

Course code

ITIL-F3-3

Course duration

3 days

Overview

This 3-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations and mock examination questions.

On the last afternoon of the course there is a 40 question multiple choice examination of one hour.

The main objective of the ITIL Foundation is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management.

Audience

• IT professionals, business managers, business process owners and any other individuals who either require an understanding of ITIL v3, especially those looking to obtain further qualifications in this area

Prerequisites

• A basic level of IT literacy as covered by Understanding Information Systems [UIS] or the Understanding Information and Communications Technology [ICT] course is required.

Key topics

• Introduction to and importance of IT Service Management, the Service Lifecycle and best practice
• Concept of Service Management
• Key Principles and Model of ITSM
• Definition of a Service

 

Return to list of courses >

Register an interest in attending this course or
call 020 7382 0464 to discuss your requirements

First Name: *
Surname: *
Company Name: *
Email Address: *
Work Phone: *
Additional Information (e.g. Suggestions for future events)
* Mandatory Fields Kavanagh will keep you informed of future events etc. We are committed to protecting your privacy. Your data will not be shared with any other parties for marketing purposes. Please tick here to be included in regular updates: