Course details
ITIL – Foundation Certificate in IT Service Management v3 Overview
Course code
ITIL-A3Course duration
1 dayOverview
This 1-day course is designed for those familiar with ITIL v2 and now want to understand what the differences are between ITIL v2 and ITIL v3. It focuses on the new structure (The Service Lifecycle) and how this extends beyond the Service Support and Service Delivery focus in ITIL v2.Audience
This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals.Prerequisites
- Delegates will need a working knowledge of ITIL® v2 and must possess ITIL® v1 or v2 Foundation Certification in order to attend this course.
Key topics
- Why has ITIL been restructured
- Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle
- What does Service Strategy offer and what does it consist of?
- What does Service Design offer and what best practice processes are involved?
Register an interest in attending this course or
call 020 7382 0464 to discuss your requirements